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Austin Outdoor Power Equipment, Inc
11104 North Lamar, Unit G, Austin TX 78753 -
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Customer Sales Representative
Equipment & Parts Sales:
The employee is responsible for his/her ability to retain the information provided regarding all equipment within the Manufacturer's Product Line carried by AOPE. I.E. Key Manufacturers for AOPE, Equipment Models and General Specifications, Warranty Periods, Parts Search and Ordering, AOP Equipment Library for Extended Documentation and Accessories, In-house Computer Applications & Services. Ability to use the web as required for sourcing information to assist the customer in obtaining the service or item they were seeking assistance on. Training and assistance will be provided by key members of the AOPE Staff throughout the first 90 days of employment.
Assist as required with equipment loading and unloading of small equipment (up to 50 pounds) for inbound Customer Work Orders. Obtain and document accurate information as it relates to the customer contact, equipment model and serial number and a detailed description of the problem as stated by the customer. To be trained, to learn and understand AOP Service Policies as it relates to customer interaction at the point of check-in to eliminate any confusion on the work to be performed and/or the customer's expectations.
Provide coverage of inbound calls and the ability to provide general customer assistance as required. Ability to escalate as needed to ensure the customer's request/inquiry is resolved with an accurate and time efficient manner. Outbound calls as required for Service Order updates and finalization.
All employees are required to assist with facility appearance and sales readiness. Maintain Daily and weekly Sales Floor inventory stocking, pricing and staging to ensure customer safety and general efficiency. Assist as required with equipment loading and unloading of small equipment (up to 50 pounds) for inbound Customer Work Orders
Strong Customer Service skills and the ability to multi task in a retail oriented sales and service environment required. One year prior sales experience preferred, one year lawn and landscape business preferred and bi-lingual (Spanish) preferred. Basic knowledge of Lawn and Outdoor Power Equipment preferred.
Are you Bi-Lingual (English/Spanish) with Retail Sales Experience and Mid-Level Computer Skills and looking for employment? AOPE currently has postions available for the "right" candidates. So if you qualify and are interested, please send your resume to firstname.lastname@example.org or come into our location and apply in person.
AOPE also has openings for Small Engine Mechanics... See below for full Job Descriptions
Current Employment Opportunities at Austin Outdoor Power
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Experienced Small Engine Mechanic
Are you an "experienced" small engine mechanic looking for employment? AOPE currently has postions available for the "right" candidates. So if you qualify and are interested, please send your resume to email@example.com or come into our location and apply in person. See below for full Job Description
ARE YOU A SMALL ENGINE MECHANIC ?